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Resolving Conflict in the Workplace

Learning to turn conflict into collaboration

Program Description

One of the challenges with resolving conflict in the workplace is first acknowledging that conflict exists. The second challenge is knowing how to work through the conflict in order to reach a resolution, allowing team collaboration to flourish.

In the words of Dr. Susan David, conflict is what usually happens “when we insist on being right!”.  Learning deeper communication tools from a place of emotional intelligence, this program will teach your team to focus on doing what’s right, for your organization.

Learn how to move forward towards a win-win solutions, with professionalism and poise. All while working towards a productive outcome for everyone involved. 

Program Availability

The conflict resolution material is offered in the following programs:  

Length of Program
2.5 - 4 hrs
6.5 - 8 hrs
Customization Available
Personality Assessments
Audience Participation
# of Facilitators
Delivery Format
In-person OR Virtual
In-person OR Virtual
# of Attendees
Up to 40
Teaching Format
Seminar, group work & small team discussion
Seminar, independent work, group discussion & hands-on team activities

Length of Program & Delivery 


A half-day program can be anywhere from 2.5-4 hours long.  In-person, a half-day program is delivered in one session. Virtually, a half-day is delivered in 2, 2-hour sessions.  There can be up to a maximum of 40 participants in a half-day program. 

Full Day 

A full-day program can be anywhere from 6.5-8 hours long.  In-person, a full-day program is delivered in one session. Virtually, a full-day is delivered in 4, 2-hour sessions.  An ideal size for the full-day program is between 10 and 25 attendees. 

Key Learning Objectives

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Half-Day Learning Objectives

Details coming soon! 

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Full-Day Learning Objectives


Audience Participation & Teaching Format


A half-day program allows participants to engage in small group discussion, as they process what they're learning and hear from others on their team.  Participants will also have the advantage of learning from 2 different presenters from the Human Dynamics Training team.   

Full Day 

Participants of the full-day program will complete an online DISC assessment prior to the training engagement. They will also be involved in a variety of activities throughout the full-day program, allowing for new skills to be applied, tested and developed. Regardless of the size of your group, a full-day program offers 2 presenters from the Human Dynamics Training team.   

What Attendees Say About This Program

Friends at Work

Customization is Key

We help solve YOUR people puzzles

Like people, every organization is unique.  We always meet the exact needs of our clients by working with stake holders to develop a
program that fits with the desired outcome
for your workforce. 

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