Call Center Employee

Creating a Unique Customer Experience 

Becoming a professional in the customer service industry

Program Description

Learning to deal with members of the public requires more than just 'being nice'.  Handling difficult situations, problem solving on the fly and most importantly - not taking the customer's frustration personally: these are the skills of a grade A customer service professional.
 

This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.  

When you understand people patterns, ever puzzle becomes solvable! 

Program Availability

The customer service program is available in the following programs:  

Includes
Workshop
Half-Day
Full-Day
Length of Program
1.5 - 2 hrs
2.5 - 4 hrs
6.5 - 8 hrs
Customization Available
Yes
Yes
Yes
Personality Assessments
No
No
Yes
Audience Participation
Minimal
Moderate
High
# of Facilitators
1-2
2
2
Delivery Format
In-person OR Virtual
In-person OR Virtual
In-person OR Virtual
# of Attendees
Up to 100
Up to 40
10-25
Teaching Format
Interactive seminar
Seminar, group work & small team discussion
Seminar, independent work, group discussion & hands-on team activities

Length of Program & Delivery 

Workshop 

A workshop is 1.5 - 2 hours. It is delivered in one session, regardless of whether the training engagement is in-person or virtual. A workshop can facilitate up to 100 attendees. 

Half-Day

A half-day program can be anywhere from 2.5-4 hours long.  In-person, a half-day program is delivered in one session. Virtually, a half-day is delivered in 2, 2-hour sessions.  There can be up to a maximum of 40 participants in a half-day program. 

Full Day 

A full-day program can be anywhere from 6.5-8 hours long.  In-person, a full-day program is delivered in one session. Virtually, a full-day is delivered in 4, 2-hour sessions.  An ideal size for the full-day program is between 10 and 25 attendees. 

Key Learning Objectives

man standing in front of people sitting

Workshop Learning Objectives

Details coming soon! 
 

Image by Surface

Half-Day Learning Objectives

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Image by Jason Goodman

Full-Day Learning Objectives

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Audience Participation & Teaching Format

Workshop 

Attendees will enjoy a light-hearted, seminar style presentation where they will have the opportunity to fill in their own worksheet and ask questions. Workshops may have 1 or 2 presenters, depending on the size of your group.

Half-Day

A half-day program allows participants to engage in small group discussion, as they process what they're learning and hear from others on their team.  Participants will also have the advantage of learning from 2 different presenters from the Human Dynamics Training team.   

Full Day 

Participants of the full-day program will complete an online DISC assessment prior to the training engagement. They will also be involved in a variety of activities throughout the full-day program, allowing for new skills to be applied, tested and developed. Regardless of the size of your group, a full-day program offers 2 presenters from the Human Dynamics Training team.   

What Attendees Say About This Program

Testimonials coming soon! 

Business Meeting

Customization is Key

We help solve YOUR people puzzles

Like people, every organization is unique.  We always meet the exact needs of our clients by working with stake holders to develop a
program that fits with the desired outcome
for your workforce. 

Image by Chris Montgomery